Frequently Asked Questions
Everything you need to know about your VIRAGE London experience.
Where does VIRAGE London ship from and how long does it take?
All orders are dispatched from our London studio. UK domestic shipping typically takes 2-3 business days, while international delivery ranges from 5-10 business days depending on your location.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that for hygiene reasons, certain items like earrings or intimate wear may be non-returnable.
How do I ensure I choose the correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our concierge for personalized advice.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and PayPal. We also offer 'Buy Now, Pay Later' options via Klarna for eligible regions.
Are your materials sustainably sourced?
At VIRAGE London, we prioritize ethical craftsmanship. We work exclusively with certified suppliers who adhere to fair labor practices and utilize high-quality, durable materials designed to last beyond a single season.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your shipment's progress in real-time.